BlueKey: Account Setup, Login, Password, and MFA


Link to Self-service password reset page (must have registered for MFA and have 2 backup verification methods)

DePaul students, faculty, staff, and others who receive access to various DePaul applications, systems, and software are issued a BlueKey account, including username, email address, password, and multi-factor authentication. Want to learn more? BlueKey detailed information.

DePaul BlueKey Account Setup

Password Issues

Multi-Factor Authentication Issues

Changing or resetting my password

In order to reset your password without calling the Help Desk, you must answer YES TO BOTH of these questions:

  1. Have you already registered for BlueKey MFA (multi-factor authentication)?
  2. Do you have access to two of your MFA verification methods (phone call, phone text, or Microsoft Authenticator app, secondary phone, Authenticator app on secondary device)?

If YES TO BOTH, please visit this BlueKey password reset page and follow the steps to verify your identity and reset your password. View password reset instructions.

If NO TO EITHER, please contact the Help Desk during Help Desk hours. Since the Help Desk is only available during limited times, please consider adding enough secure verification methods to be able to reset your own password.

New student or employee and need to create a new password?

After receiving an email message that your BlueKey account is ready, visit the link in the message to setup your BlueKey account. Follow the steps to setup your account.

Helpful Links