DePaul Information Services provides email filtering to help keep malicious content and spam out of your Inbox. You may not always agree with the action the filtering system took on a particular message. To adjust how messages are handled for you, you can customize your settings to Allow or Block certain senders or domains.

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Adding Safe Senders

 

If you wish to allow certain emails to bypass your Junk Email folder and be delivered to your Inbox instead, you may add them to your Safe Senders list.

Outlook

1. Click on Junk in your Outlook ribbon
2. Select Junk Email Options...
3. Select the Safe Senders tab
4. Click Add
5. Type in the email address or domain and click OK

Outlook on the Web (OWA)

OWA (Using Settings Menu)

1. Log in to OWA
2. Click the gear icon in the upper right
3. Click on Mail, and Junk Email
4. Under Senders, click + Add Safe Sender
5. Enter the email address and Click OK

OWA (Using Mailbox)

1. Click on Junk Email folder
2. Select the email message
3. Right click the message and Click, Block and Never Block Sender

Note: Mac users will need to follow the instructions to Add Safe Senders in Outlook on the Web.

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Adding Blocked Senders

If you wish to block certain emails from reaching your Inbox and have them delivered to your Junk Email folder instead, you may add them to your Blocked Senders list.

Outlook

1. Click on Junk in your Outlook ribbon
2. Select Junk Email Options...
3. Select the Blocked Senders tab
4. Click Add
5. Type in the email address or domain (if you wish to block all email address for that domain) and click OK

Alternatively, block the sender of a specific message you received: right-click the email, select Junk, and select Block Sender.  This will add the email address to your Blocked Senders list. 

Outlook on the Web (OWA)

1. Log in to OWA
2. Click on the gear icon in the upper right
3. Click on Options
4. Click on Block or Allow on the left
5. Enter the email address or domain (if you wish to block all email address for that domain) you would like to add and click the + button
6. Click Save at the top

Or for individual messages, you can right-click on a message and select "Mark as Junk".

Note: Mac users will need to follow the instructions to Add Safe Senders in Outlook on the Web.

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FAQ

Why do I see multiple Junk E-Mail folders in my folder list?

There are multiple ways for folders to be created in your mailbox, so it is possible for some users to have more than one Junk E-Mail folder. You can remove any folders you do not want by right clicking the folder and selecting Delete Folder. The Junk Email folder that was created by the system cannot be removed and the option to delete it will be greyed out.

Why are Junk Email Preferences greyed out on Outlook for Mac?

The Outlook for Mac client does not have access to the Junk Mail Preferences. To add or remove safe or blocked senders you must use the directions for Outlook on the Web (OWA) shown above.

What determines if an email gets delivered?

Any email known to be malicious, or part of a known phishing campaign, will be automatically deleted by the filter.  All other messages are analyzed based on various attributes and details, including the reputation of the sender, the email content, presence of malware, phishing likelihood, and more to assign a score that indicates the likelihood that this email is spam or malware. If the resulting score is too high, the message may land in your Junk Email folder or be blocked. DePaul administrators periodically review and adjust the filter settings to best manage the balance between which emails get delivered (even junk email) vs. which are discarded.