IS Academic Support Team - Request Forms

The Academic Support Team (AST) of Information Services assists academic units (such as SCPS, LAS, BUS, and Student Affairs) as well as Mission & Ministry with their technical operations and reporting needs with an overall focus on student retention and persistence. These units can use the links below to request assistance from the AST. Please make sure to log in to ServiceNow before clicking on any of the ServiceNow links below. You will not be able to access these links unless you are logged in. You also may not be authorized to make certain requests based on your role.

If you have an issue or you can’t find a form below to meet your needs, please submit an incident form and request in the notes that it be assigned to DEV-AcademicSupport. If you have any questions, you can reach us at ISAcademicSupport@depaul.edu.

 

‘Go’ Short Link	This service request form allows users to request the generation of a short go.depaul.edu link for easy redirection to a webpage, online form, or event information.
Web Support & Maintenance	This service allows users to request modifications to their web content.
Data Request	This service allows users to request data or reports on data stored in university repositories or external systems licensed to DePaul. This includes the creation and maintenance of custom queries and dynamic reports (Tableau).
Student Groups Maintenance (PeopleSoft)	Support is available for managing a specific student group within the PeopleSoft system. Our team is here to provide guidance and aid in effectively handling the needs and operations related to this designated student cohort within PeopleSoft.
Blue Demon Internship Access	Complete the Blue Demon Internship Access Request Form with the student's information to grant access swiftly.

 

Other frequently used forms not managed by the AST

• CRM (Communication) Request: ​Request for targeted communication to members of the university community​​
• Email resource account request:​Request for new email resource account creation Email resource account update (Send As, Ownership, Delete): Request for an update to an existing resource account
• Friend of DePaul Account Request: Account creation for Friend of DePaul​
• New Project Request: Information on requesting to start a new large IT project
• Network folder request: Request new, or updates to, shared network folders for department/team storage (W: Drive).
• PeopleSoft and BlueSky Access: Access to additional features in CampusConnect  or BlueSky

• Request to move, add, or change a phone: Request a new phone or changes to an existing phone. Telephone  Add/Change Requests have been moved into the new Service Portal. Additional details can be found here. 

• For an exhaustive list of IS forms please visit this knowledge article.