If any of these questions are confusing, you can always start the project request process by reaching out to the project team at isprojectmanagement@depaul.edu.

Questions to ask before making a formal project request:

Should I submit a ticket instead of making a request?

Is an existing technology system, service, or application broken or not working properly? If the answer is yes, you may want to start by submitting a ticket to the Help Desk. Typically, if an existing service isn't working properly, it won't require a project request.

Is there an existing form for my request?

Most technology services and requests already have forms within the Service Portal. Review this page that serves as a directory of existing request forms.

Is it a smaller request that probably doesn't meet the requirements of a full project request?

Smaller service requests often don't require a full project request. Do you need an enhancement to an existing service, system, or application? Is this a common request that you have made before? Are you pretty confident the request requires less than 50 hours of dedicated work? If yes to any of these, please submit a service request to specific group within Information Services.

Not sure what to do?

The project management team is here to help guide you through your technology request. You can reach out to the team at isprojectmanagement@depaul.edu.

If none of the previous questions apply, it may be time to request a new project.

If none of the questions above apply, it may be time to begin the project discussion. The project process begins by submitting the New Project Request form. Use this request form if you would like to inquire about a larger new project. The IT PMO team will reach out to you after the form has been received. You can also reach out to the team at isprojectmanagement@depaul.edu.