Update: 2020.04.21

If Outlook cannot open and/or you are experiencing any of the following errors while trying to open Outlook, please RESTART the PC you are currently trying to access Outlook on.  If you currently have a remote session with that PC, the connection will end, but you will be able to access the PC once the restart process has completed.

• Cannot start Microsoft Outlook.
• Cannot open the Outlook window.
• The start up folders cannot be opened.
• The file is in use and cannot be accessed (referring to the data file associated with the your local email profile).

If you are still experiencing issues after the restart, please contact the Help Desk.  In the meantime, you can navigate to outlook.depaul.edu in a browser to access your emails.   

The Help Desk is available via email helpdesk@depaul.edu or by phone (312) 362-8765 to students, faculty, and staff Monday-Thursday 8AM – 8PM. Friday 8AM-5PM and Saturday 8AM-4PM.  You may also create an Incident online.