People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
If any of these questions are confusing, you can always start the project request process by reaching out to the project team at isprojectmanagement@depaul.edu.
Is an existing technology system, service, or application broken or not working properly? If the answer is yes, you may want to start by submitting a ticket to the Help Desk. Typically, if an existing service isn't working properly, it won't require a project request.
Most technology services and requests already have forms within the Service Portal. Review this page that serves as a directory of existing request forms.
Sometimes requests and projects have different needs. If you're at all unsure whether you need to launch a project, the project management team is here to help guide you through your technology request. You can reach out to the team at isprojectmanagement@depaul.edu.