When logging into the RingCentral Call Center system there are several things you must do.

Components:

• RingCentral Phone (MVP) - This is where the phone calls come in and where you setup the audio device you will be using to take calls (headset). Portal Link: https://app.ringcentral.com/welcome or download the App (preferred): https://www.ringcentral.com/download.html
  
  • Think of this as the Jabber equivalent in the new setup.
• RingCentral Call Center Agent (MAX) - This is where most interactions occur. Here is where you accept calls, see information about the calls, and do things like transfers. Link: https://ccagent.is.depaul.edu/
  
  • Think of this as the Cisco Agent equivalent in the new setup.

NOTE: BOTH of the above are needed to use RingCentral.

Steps:

1. Login to RingCentral Phone by browsing to https://app.ringcentral.com/welcome
   
   1. Click "Sign In" and then SSO where you will enter in your BlueKey credentials to complete the login process
   2. Side note: You can also use the RingCentral App. We recommend doing this. To install, go to https://www.ringcentral.com/download.html.
2. Login to RingCentral Contact Center by browsing to https://ccagent.is.depaul.edu/
   
   1. Enter in your BlueKey credentials to complete the login process. Because of SSO, it may not be necessary to reenter your credentials if using the same browser as step 1.
3. Launch the MAX agent in the RingCentral Contact Center portal, click on the top left corner then on "MAX".
   
   1. 
4.  You should now be prompted for the station ID in a new window. enter in the station ID provided by your manager or Information Services
   
   1. 
5. Once you are ready to begin taking calls, please change "Unavailable" to "Available". When a call comes in, you will see a phone call window appear in the bottom right corner. Upon clicking Answer, you will connect to the caller.
6. 
   
   1. NOTE: This is different than the original set up; calls will no longer be picked up automatically. You must hit "Answer" to take a call in the RingCentral queue.
7. When you are done for the day, make sure to change "Available" to "Log Out" and confirm the Log Out from the MaxAgent window.