Note: If you have forgotten your UserID, have not signed up for BlueKey Multifactor, and/or encounter problems with the Microsoft Password reset process, please contact the Help Desk.

This process is only necessary if your password changes are done off-site. If you work on campus, you do not need to complete this process.

Remote Access VPN is needed to complete the off-campus password reset process.  Download and install and the Remote Access VPN before proceeding. You will need administrative rights on the computer to install.

Updating Your Password on your Off-Campus Windows Computer

1. Sign into the PC with your current password if you are not already logged in.
2. If the Pulse Secure VPN is installed, sign in to the Remote Access VPN using your current password.
   1. If VPN is not installed, please follow Remote Access VPN article for instructions.
3. Reset your BlueKey password in the Microsoft Password Portal (Instructions can be found here), or call the Help Desk for assistance.
4. Wait a few minutes then continue to step 5.
   1. Note: You may see a popup appear in your Windows notifications alerting you that you will need to lock your computer to update your password. Even if you do not see this popup, after a few minutes, continue to step 5.
5. Lock the PC via any of the 3 below methods. Do not sign out of your PC. If you sign out of the PC, you will have to sign in using your previous password.
   
   1. Windows key + L
   2. Ctrl+Alt+Del and click Lock
   3. Click Start button -> Your User icon -> Lock
6. Sign into the PC with the new password created in step 3.
   1. Note: if any apps (Outlook, VPN, OneDrive, Teams, etc.) that used your previous password were open during this reset process, they may prompt for your new password.