IS Support - E-Fax: Setup - Service Portal

Information Services has implemented an electronic fax service (E-Fax) for use throughout the University, providing a replacement for traditional analog phone line fax services.

E-Fax has multiple benefits to the institution over traditional faxing. Some of the benefits that E-Fax provides are as follows:

E-Fax offers you the convenience of sending, receiving, and managing faxes directly from a DePaul email address.
E-Fax does not require you to print an electronic document in order to fax it.
E-Fax reduces the cost and waste of paper, toner cartridges and fax machines for your department.
E-Fax reduces the costs of sending faxes, and removes the costs of traditional phone lines and bulky fax machines.

Getting Started with E-Fax

Order a recommended scanner for E-Fax use if your department doesn't already own one. A list of IS recommended scanners can be found on the following Knowledge base article.
Decide how your department will manage the sending and receiving of faxes once you have converted to the E-Fax system. Available options for sending and receiving E-Faxes can be found via the DePaul ServiceNow Knowledge base.
Decide which options best meet your department’s needs. How would you like to receive faxes? How would you prefer to send faxes? Consider details like what printers, resource accounts, and individuals need to be a part of your E-Fax environment.
- If this is overwhelming and you need some help deciding which options are the right ones for you, please submit a service request through the DePaul ServiceNow Portal with as much detail as you can, and someone from the networks team be in contact to discuss the available options.
Select the cover sheet you would like to use for your department. This cover sheet will appear on the faxes your department sends. Your department’s official logo will be placed on the cover sheet. The attached document available here shows the different cover sheets options that are available.
Complete the Departmental Migration form: This form includes information such as billing code, department details, and most importantly all the people in your department who should have the ability to send faxes from their email. You can access the migration request form here.
Setup Phase: Information Services will configure your new E-Fax line.
Testing phase: We will need your help to make sure everything is working as you expect it to.
Cutover Phase: Information Services will begin forwarding your old fax number to your new E-Fax line, if necessary.