Phones: Move/Add/Change a Phone Line


Information Services is currently migrating the campus telephone system to Microsoft Teams.  This documentation may be outdated in some ways if you have been migrated to the new system.  Please review the Microsoft Teams documentation if you have been migrated.


Phone moves, adds, and changes include moving an existing line to a new location, creating a new line, deleting a line that is no longer needed, or assigning an existing line to a different employee. Phone moves and changes are performed at no cost, however, departments will be charged for any new equipment that is needed.

To move, add, or change a telephone:

  1. Complete the Service Request form in the Helpdesk ServiceNow portal. Please note that any new telephone requests received in June will be billed in the next fiscal year.
  2. Once the information has been received, a technician will assess the space to determine if any additional cabling is needed.
    • If cabling is present, the technician will use the existing wall jack and complete the request.
    • If additional cables are needed, a technician will submit a request to Facility Operations. Depending on the scope, a cable installation can take up to three weeks.
  3. If you are unsure of the space, contact the Help Desk at 312-362-8765 (5-HELP) or helpdesk@depaul.edu to schedule a review of the new or existing space with the DePaul Networks team.