Please note that Incidents are not reviewed or processed during university closings or holidays. These dates can be viewed on the Academic Calendar.
The Help Desk (formerly called TSC or the Technology Support Center) is your first point of contact when you need assistance with technology at DePaul. Request support with:
During regular business hours, if you need more immediate assistance, please reach out to us at 312-362-8765. Please note that Incidents are not reviewed or processed during university closing or holidays.
Monday - Thursday: 8 am - 8 pm
Friday: 8 am - 5 pm
Saturday: 8am - 4 pm
Sunday: CLOSED
Email/Online Incidents are processed/reviewed during the below hours but can be submitted at any time. They are not reviewed during weekends. We apologize for any inconvenience.
Monday - Friday: 9 am - 5 pm
Saturday/Sunday: CLOSED
A Help Desk analyst may need to establish a secure remote connection to your computer to enable us to troubleshoot, diagnose, and correct problems. The analyst will provide you with a secure six-digit pin to enter into the LogMeIn remote support system.
ID Card and U-Pass support are available at ID Card Services.
The Genius Squad is DePaul's premiere walk-in support center. For current students, we provide free technical service and support for desktops, laptops, phones, tablets, and other personal electronic devices.
We now also provide support to faculty and staff members with DePaul-owned computers and mobile devices. If your DePaul-owned computer or mobile device isn't functioning properly, please feel free to stop by.
Our desk is staffed by some of DePaul's most technically adept students, many of whom are currently enrolled in our Jarvis College of Computing and Digital Media, so you can trust that we will have the answers you need.
The Genius Squad can assist with:
The Genius Squad has locations at both the Lincoln Park and Loop campuses.
Please use extension 2-5900 to reach the Classroom Technology Hotline. Alternatively, please press the Classroom Technology Hotline button on the classroom phone.