WiFi: Frequently Asked Questions

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How do I connect to the WiFi network?

For detailed instructions on how to set up the DePaul Eduroam network, please visit the Eduroam KB article.

Where is WiFi available?

The DePaul Eduroam WiFi network is available in all locations throughout the university.

​Which WiFi network should I use?

DePaul has three WiFi networks.

My device won't connect; what should I do?

If you are a DePaul student, faculty, staff, alumnus, or Friend of DePaul and are having trouble using the WiFi network please contact the Helpdesk or visit the Genius Squad.

How can I improve the speed of my WiFi connection?

When utilizing a WiFi network, there are several factors that affect the speed of your connection.

There is a strong relationship between speed and signal strength. If your signal looks weak (usually represented by a signal strength meter in the WiFi settings on your device), your speeds are typically going to be slow.​ Try moving to a different area, and please open a case via the Helpdesk to let us know about areas where coverage is poor.

In busy areas with lots of people, the available WiFi access points will be shared by all, dividing the available speed each access point has with all users that are connected. If you can, find a less crowded area; speeds should be noticeably higher.

My device isn't able to connect to Eduroam; what should I do?

Not all devices are capable of connecting to Eduroam. Some legacy and specialized devices like gaming consoles will only connect to a network using a PSK (pre-shared key) or password. At DePaul, this network is called dpupsk and you can find instructions for connecting and using it here.

Can I install my own WAP (wireless access point)?

No; such an installation violates the Acceptable Use Policy for DePaul's network. Unauthorized access points make it difficult for Information Services to provide good WiFi service because the use of air space is not coordinated with the university. Users deploying their own access points can jeopardize the integrity of the existing WiFi network and cause issues for other users nearby.  If you or your college or department need additional WiFi access, please contact Information Services Network Team. This will ensure that you are in compliance with standards and policies and it will also save you time and money.

What is SecureW2 JoinNow?

The University has contracted with a cloud vendor service to assist with user device WiFi setup. This service is used for both setup of the Eduroam WiFi network and also for certificate generation/installation in order to authenticate via EAP-TLS.