Networking: Activating an Existing Network Jack

IS installs new data jacks installed upon request throughout the University.  If there is a data jack already installed, but it appears to be inactive, please follow the steps below.  If there is currently no data jack installed and you would like a new one installed, please see Installing a New Network Jack.

Please note that any new network jack requests received in June will be billed in the next fiscal year.

  1. Enter a service request through the Service Now portal for the activation of an existing jack.
  2. A networks team member will come on site and activate the data jack.
    1. If the existing jack is inactive, IS will activate the jack for a cost of $105/jack.
    2. If the existing jack is active, but not on the correct network for your device, IS will reconfigure the jack for no charge.
  3. Once the jack has been activated by IS, a networks team member will contact you letting you know the work is complete.
  4. IS will process a budget transfer for the activation cost if necessary.

Contact the Help Desk at 312-362-8765 (5-HELP) or with any questions.