The Help Desk will provide troubleshooting support for Microsoft Windows 10 operating systems that have been installed onto DePaul purchased computers by the Technology Depot. Please note the Help Desk does not assist with backing up or movement of data between computers. Data should be backed up manually by each individual user to either a network drive (such as the U: drive), OneDrive, or a flash drive/external drive, especially prior to receiving a computer replacement. Please also note that the Help Desk does not support dual boot disk partitions for PCs. For assistance with hardware/software or other DePaul-issued computer issues, please contact the Help Desk.
The Help Desk will provide support for applications that are included on the operating system as configured by the Technology Depot. The Help Desk will provide installation, configuration, and limited troubleshooting support for specialized or custom applications as long as licensing requirements are met and software is approved and purchased accordingly. For more information about the software that is installed on DePaul imaged computers please visit these knowledge articles:
For any assistance with any of these supported applications please contact the Help Desk.
Information Services collaborates with Procurement Services to ensure that all hardware purchased by DePaul is compatible and will operate effectively in the university's environment. Procurement partners with Dell for the purchase of standard desktop and laptop PCs. All hardware acquired through Procurement Services/Information Services is imaged and configured at the Technology Depot with the university's standard software package. Please note data should be backed up from a computer prior to obtaining a new replacement computer, as data is not transferred between the two devices automatically or by IS. For additional information about purchasing a new computer, please visit the Employee Computer Requests page.