DePaul-Owned Computer Hardware Under Warranty
The
Help Desk will provide warranty repair and replacement of any computer parts that are covered under the manufacturer’s warranty. To check your computer's warranty information, please see
here for Dell computers (enter your computer's Service Tag in the appropriate box) or
here for Apple computers (enter your computer's Serial Number in the appropriate box).
DePaul-Owned Computer Hardware Out of Warranty
The Help Desk takes a “best effort” approach to identify, isolate, and resolve any hardware related issues for computers that are no longer covered under warranty. As computers age, hardware tends to fail and it becomes increasingly difficult and costly to find compatible parts for repairs or upgrades. Older computers also pose more security risks, may not be able to install updates to OS and security software, and are more susceptible to viruses. Once a computer is out of warranty, it becomes impractical to invest time and money into further maintenance. For these reasons, it is highly recommended that such computers should not be used or relied upon to perform acceptably and should be salvaged. Please contact Procurement at
procurement@depaul.edu for assistance with salvaging old, out of warranty equipment.
Though the Help Desk will provide best effort support, if extensive time or cost will be required work may not be completed on the device and it will be recommended that the department replace it with a new computer. Please note there are a few caveats for computer replacements:
- Please note this caveat is with regards most often to out of warranty desktops. If the out of warranty desktop computer in question is a secondary device for a single user (meaning the employee already has a laptop) the out of warranty computer cannot be replaced and should be salvaged.
- Please note this caveat is with regards most often to out of warranty desktops. If the out of warranty desktop computer in question is a shared or front desk device used by multiple users (typically student employees) the out of warranty computer can be replaced and should be salvaged.
If you need assistance, please contact the
Help Desk.
Operating System Support
The Help Desk will provide troubleshooting support for Microsoft Windows 10, and Mac OS X operating systems that have been installed by the Technology Depot onto DePaul purchased computers. For information specific to the operating system, please visit
DePaul Windows Computers or
DePaul Mac Computers.
Application Support
The Help Desk will provide
support for applications that are included on the operating system as configured by the Technology Depot. The Help Desk will provide installation, configuration, and limited troubleshooting support for specialized or custom applications as long as licensing requirements are met and software is approved and purchased accordingly. Please note this
does not include usage of specific actions within a piece of software, such as configuring a video within Adobe Premiere. For more information about the software that is installed on DePaul imaged computers, please see what
software is available for DePaul use.
Leaving Employment with DePaul
Please note all who leave employment with DePaul (including retirees) must return all DePaul-owned hardware to their departments; this hardware will not be supported by IS and is proprietary equipment. The individual should work with their manager to return any equipment by the last day of employment.