Jump To:

• How to install Cisco Jabber.
• How to sign in to Cisco Jabber.
• I am having problems logging in to Cisco Jabber.
• I am having problems making calls from Cisco Jabber.
• I keep getting disconnected from Cisco Jabber.
• I am having problems hearing people on the other end of the line while using Cisco Jabber, and/or they are having problems hearing me.
• People are trying to call me, but my phone isn't ringing.
• The phone number(s) that appear on my Cisco Jabber app are not correct.

---

How to install Cisco Jabber:

• To install Cisco Jabber on an Android device, download the Cisco Jabber app from the Google Play Store.  Once installed, sign in with your DePaul username and password.
• To install Cisco Jabber on an iOS device, download the Cisco Jabber app from the Apple App Store.  Once installed, sign in with your DePaul username and password.
• To install Cisco Jabber on a Windows computer, download the Windows installer attached to this article and run it on your computer.  Once installed, sign in with your DePaul username and password.
• To install Cisco Jabber on a Mac computer, download the Mac installer attached to this article and run it on your computer. Once installed, sign in with your DePaul username and password.

How to sign in to Cisco Jabber:

• When opening Cisco Jabber, you will first be prompted to enter your email address.  If you are using a DePaul issued computer, the Cisco Jabber app will autodiscover your username@depaul.edu DePaul email address, otherwise you will need to enter it when prompted.
• After entering your email address, you will be prompted for your username and password.
• If sign in is successful, you will see a popup message indicating that emergency 911 calls are not supported through the softphone app on Windows PCs, Macs or tablets.  Review and accept this notification by clicking "OK" in the bottom corner.  Cisco Jabber will not work correctly if you do not accept this notification.

I am having problems logging in to Cisco Jabber:

• If you have been able to successfully log in to Cisco Jabber before, but are now experiencing issues, please ensure that you are connected to the internet on the device that you are using for Cisco Jabber.  Try rebooting the device, and then attempt to use Cisco Jabber again. 
• If possible, try logging in to Cisco Jabber on another device to confirm whether or not the issue is isolated to just one device.
• If you continue to have problems, then please contact the Helpdesk.

I am having problems making calls from Cisco Jabber:

• If you are trying to dial inside the University, you can dial just the 5 digit extension of the person you wish to reach, just as you would from a hardware desk phone.
• Attempt to dial the problem number directly from your cell phone or another phone to ensure that the problem is not with the number you are attempting to call.
• If you continue to have problems, then please contact the Helpdesk.

I keep getting disconnected from Cisco Jabber:

• Ensure that you have a stable internet connection on the device that you are using to connect to Cisco Jabber.
• Try rebooting the device, and then attempt to use Cisco Jabber again.
• If possible, try logging in to Cisco Jabber on another device to confirm whether or not the issue is isolated to just one device.
• If you continue to have problems, then please contact the Helpdesk.

I am having problems hearing people on the other end of the line while using Cisco Jabber, and/or they are having problems hearing me:

• Ensure that you have not accidentally muted yourself in the Cisco Jabber app.
• Ensure that Cisco Jabber is set to output audio through the device you expect.  If you have a headset connected to your device, the audio output may default to the headset.  You can change the audio output devices in the settings menu for Cisco Jabber.
• If you continue to have problems, then please contact the Helpdesk.

People are trying to call me, but my phone isn't ringing.

• Ensure that you are logged into Cisco Jabber, the softphone will only ring when you are logged in to the application. Try logging out and back in to the Cisco Jabber application.
• Verify that you can make outbound calls from the Cisco Jabber app, see if you can dial one of the people who are trying to reach you.
• If possible, try logging in to Cisco Jabber on another device to confirm whether or not the issue is isolated to just one device.
• If you continue to have problems, then please contact the Helpdesk.

The phone number(s) that appear on my Cisco Jabber app are not correct:

• If you are able to successfully sign in to the Cisco Jabber app, but the phone number(s) on your Cisco Jabber app are not the number(s) you need, please submit a phone Move/Add/Change Request through Service-Now, indicating which number(s) you would like to have set on your softphone.