People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
Information Services (IS) approaches all its projects with a standard methodology to ensure quality, manage resources wisely, and produce finished projects to the satisfaction and standards of the project stakeholders. We use a collaborative approach that requires the direct involvement of the functional owners in the definition, testing and approval of the project results.