Blue Demon Card: Frequently Asked Questions


Who is eligible for the mobile Blue Demon Card?

All active students, and current faculty and staff members are eligible for the mobile Blue Demon Card. If you aren't an active student or current employee but you have an affiliation with the university that requires a Blue Demon Card for access, you can request a physical card with the Blue Demon Card offices.

Where can I get help with my Blue Demon Card?

If you have any problems with the mobile Blue Demon Card, contact the Help Desk via web: helpdesk.depaul.edu, email: helpdesk@depaul.edu, and phone: (312)362-8765. The Genius Squad also offers support for the mobile Blue Demon Card and mobile devices. You can visit the Blue Demon Card offices for questions about the physical card or profile photo submissions. View their office locations and hours.

What are the steps to get my mobile Blue Demon Card?

Visit this page for full instructions to add your mobile Blue Demon Card to a compatible device.

Where can I find a full user guide and FAQ for Apple Wallet, Samsung Wallet, and Android Wallet?

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below:

How do I remove my mobile ID?

There are several methods a customer can use to remove a credential from their phone or watch. If a customer has no credentials associated to their devices the institution will not be charged for the credential.

1) Apple™ Devices: Customers can remove credentials from their Apple™ devices using one of the following methods:

  1. Access the credential in the device’s wallet and remove it.
  2. Log on to their iCloud account and remove the credential from the device.
  3. Use the Find My iPhone option.

2) Android™ Devices: Customers can remove credentials from their Android™ devices using one of the following methods:

  1. Access the credential in the device’s wallet and remove it.

3) Contact Institution’s Card Office: A customer can also contact the institution’s card office to request that the credential be retired. The card office would open the customers account, find the card or cards in the record, and retire the card.

How do I get my physical Blue Demon Card?

New students can stop into the Blue Demon Card offices anytime after their scheduled orientation date. Transfer students who have enrolled in classes can stop into the Blue Demon Card offices during regular business hours. One form of photo identification is required at the time of pick-up. Learn more about office locations and hours, which may vary based on the academic calendar.

Although the Blue Demon Card on your mobile device works at card readers all around university campuses, DePaul students, faculty, or staff members may still want a physical Blue Demon Card. The first step in obtaining a card is to submit a photo online based on profile photo guidelines. You can then visit a Blue Demon Card office to request a physical card during office hours.

I'm an international student and I can't view the mobile Blue Demon Card in my Apple or Android Wallet. Please help!

International customers have to change their regions to the US.  The iPhone can do this by going to the app store and change region. You must log into the play store from a computer to change your region with Android.  If you don’t change the region you do not have access to certain apps.
 
How to change your country or region (in order to complete the mobile Blue Demon Card registration):

Can I use the barcode scanner feature on my phone?

iPhone users can access the barcode feature. Using the steps below, you can pull up the same barcode that is scanned on the back of the physical plastic card:
  1. Open the Transact App on your iPhone.
  2. Once logged in and it fully loads, tap the drop down arrow to the right of your photo and name.
  3. You should then get the option to select “More Information”.
  4. Select “More Information”. This will take you to a screen that has a button for “Show Barcode”.
  5. Select “Show Barcode”. This will bring up your ID with the same barcode that is on your physical plastic ID.

What costs are associated with the Blue Demon Card?

There is no fee for the mobile Blue Demon Card. Your first physical Blue Demon Card is free. There is a $15 fee to replace a lost or stolen card. It costs $5 to replace a damaged card in exchange for a new one. There's no charge for stolen cards with a police report.

I lost my mobile device or physical Blue Demon Card. What are my options?

If you lost your mobile device or physical Blue Demon Card, you can deactivate the mobile or physical Blue Demon Cards by clicking on the eAccounts web page or notify the Blue Demon Card offices during office hours. If you are unable to locate your physical Blue Demon Card, there are two options: 

I lost my physical Blue Demon Card and purchased a new one, then I lost the new card but found the old card. Can I still use it?

Unfortunately no. For security purposes, we remove all prior cards from the card system.

Can I lend my mobile or physical Blue Demon Card to a friend?

No. Your mobile and physical Blue Demon Card are strictly for your use ONLY.

I attended orientation, but I forgot to get my mobile or physical Blue Demon Card. What should I do?

Not a problem! The first step is to submit your ID photo prior to provisioning your Blue Demon Card by first reviewing the photo guidelines and then submitting your photo online.  You will receive an email notification to your BlueM@il (username@depaul.edu email address) once the photo has been approved. Once the photo has been approved, follow the instructions to add the mobile Blue Demon Card to your iPhone, Apple Watch, or Android phone. Review device requirements.

If you have any problems, contact the Help Desk via web: helpdesk.depaul.edu, email: helpdesk@depaul.edu, and phone: (312)362-8765. Or visit The Genius Squad for in-person assistance installing the mobile Blue Demon Card.

I added money to my Demon Express balance, but I don't see it in my account?

For orders placed online, please allow 24 hours for the order to be processed. To check your Demon Express balance, go to your Transact eAccounts app or visit the eAccounts web page, ask a cashier for a receipt at any on-campus retail location, or contact OneDePaul. 

Where can I change my profile photo?

Visit the Transact eAccounts app or eAccounts web page to update your profile photo. Similar to your the first time you submitted a photo, please wait for a confirmation email saying the new photo has been approved based on the photo guidelines.

Where do I add money or check my Demon Express, iPrint, or meal plan accounts and balances?

Visit the Transact eAccounts app or eAccounts web page to check your balance, add funds, or manage your account.

I am having a problem with my iPrint balance. Who can help?

Contact the Help Desk via web: helpdesk.depaul.edu, email: helpdesk@depaul.edu, and phone: (312) 362-8765.

I am having a problem with my Demon Express balance. Who can help?

Contact OneDePaul or the Blue Demon Card offices.

I am having a problem with my meal plan balance. Who can help?

View the Dining FAQs page, or reach out to them via text chat: (312) 888-0438 or email: dining@depaul.edu.

Does my Demon Express balance carry over from semester to semester?

Demon Express Balances carry over from fall to spring to summer semester (one academic year). Any unspent money will be cleared from your Blue Demon Card account in August each year.  These funds are non-refundable.

I'm having trouble logging in. Where can I get help with my BlueKey login, password, or MFA?

View instructions to reset your password without contacting the Help Desk. Or reach out to the Help Desk (helpdesk.depaul.edu) via web: Login with your BlueKey credentials and create an incident, phone: 312-362-8765, or email: helpdesk@depaul.edu

Can I get in-person help with my Blue Demon Card in the Loop or Lincoln Park Campuses?

Yes! Blue Demon Card offices are located on both campuses. View the office locations and hours. The Genius Squad also offers in-person support for issues with your mobile Blue Demon Card and installation on a mobile device.

Looking for more detailed FAQs?

Review this document for an extensive set of mobile Blue Demon Card topics including using the mobile Blue Demon Card, removing the mobile credential, and securing your account