Cisco Unity Voicemail Guide


Check Voice Messages from Your Cisco Desk Phone on Campus

  1. Press the “messages” button (looks like an envelope) on your phone
  2. When you hear “enter your PIN followed by #” enter your PIN followed by #
  3. Press 1 to hear your new messages, or press 3 to review old messages

Phone Keys to manage your messages and control playback

Action during a message

Keys

Restart Message (repeat)

1

Play previous message

1 then 4

Play next message

1 then 6

Save (as an old message)

2

Delete

3

Reply (follow instructions)

4

Forward message (follow instructions)

5

Save as unheard (mark as a new message)

6

Slow playback

6 then 4

Fast playback

6 then 6

Rewind (jump back)

7

Pause/Resume

8

Fast-forward to end

#

Message properties

1 then 5

Help

0

Cancel or back up to the previous menu

*

 

Check Voice Messages from another Cisco Desk Phone on Campus

  1. Dial the voicemail access extension 26006.
  2. When you hear “enter your PIN followed by #” press * to be prompted for your extension.
  3. When you hear “enter your ID followed by #” enter your 5-digit extension followed by #.
  4. When you hear “enter your PIN followed by #” enter your PIN followed by #.

Check Voice Messages from off Campus

  1. Dial the voicemail access number (312) 362-6006.
  2. When you hear the Cisco Unity Connection greeting, press * to be prompted for your extension.
  3. When you hear “enter your ID followed by #” enter your 5-digit extension followed by #.
  4. When you hear “enter your PIN followed by #” enter your PIN followed by #.

Change Voicemail setup options

  1. Connect to Unity Voicemail from either on or off-campus and enter your PIN
  2. Immediately press 4 to enter the “Setup Options”

Setup Options (Keys)

Options (Keys)

Description

Greetings (1)

Listen to/record (1)

Turn greetings on/off (2)

Edit other greetings (3)

Play all greetings (4)

Use to listen to or re-record greetings

Standard Greeting

During normal business hours

Closed Greeting

After business hours

Alternate Greeting

Instead of all other greetings when on (vacation or special situations)

Busy Greeting

When you are busy on the phone

Internal Greeting

When a caller is an internal caller

Holiday Greeting

Plays on scheduled holidays

Message Settings (2)

Message Setting Notifications (1)

Will notify you if there is a new voicemail via pager (1), home phone call (2), work phone call (3), or mobile phone call (4)

Menu Style (3)

Brief or full menus (1)

Private Directory Lists (4)

Hear lists (1)

Change name on the list (2)

Preferences (3)

Change your PIN (1)

Your PIN allows you to listen to messages and change your settings. Your PIN must be 6 digits long.

Record your name (2)

Identify you to callers to ensure that they are leaving a message to the right person.

Directory Listing (3)

Allows your name to be listed in the voicemail director or hide it from the directory

 

Initial Voicemail Setup (Your First Login)

During your migration to Unity or initial setup with voice services, a random voicemail PIN should have been emailed to you. You will need to change the PIN to something you can remember as well as record your name and a short greeting.

Listen until you hear the attendant say that you have complete enrollment, if you hang up the call before you may need to start again.

On-Campus

  1. Press the “messages” button (looks like an envelope) on your phone
  2. When you hear “enter your PIN followed by #” enter your temporary PIN followed by # that was emailed to you
  3. Follow the voicemail instructions to record your name
  4. Follow the voicemail instructions to record a greeting
  5. Set up a new PIN that you will remember.
  6. Follow the prompts to be listed in the voicemail directory
  7. When you hear confirmation that your voicemail has been set up, you may hang up.

Off-Campus

  1. Dial the voicemail access number (312) 362-6006.
  2. When you hear the Cisco Unity Connection greeting, press * to be prompted for your extension.
  3. When you hear “enter your ID followed by #” enter your 5-digit extension followed by #.
  4. When you hear “enter your PIN followed by #” enter your temporary PIN followed by # that was emailed to you
  5. Follow the voicemail instructions to record your name
  6. Follow the voicemail instructions to record a greeting
  7. Set up a new PIN that you will remember.
  8. Follow the prompts to be listed in the voicemail directory
  9. When you hear confirmation that your voicemail has been set up, you may hang up.

 

Unified Messaging – Office 365/DePaul email and Unity FAQs

The Voicemail system works in conjunction with the email system, providing a single inbox for email and voicemail, accessible through Outlook/Office 365 portal and still allowing access via the phone. These are some general aspects of that integration and some things to keep in mind when using this service.

Question: Are all voicemails delivered to my email inbox as well?

Answer: Voicemails left for your personal DePaul telephone number will be accessible in your DePaul email as well as through your DePaul telephone.  Shared phone lines may also receive voicemails in email format, but will need to have an email resource account configured.  You may place a ticket with the Helpdesk if you would like to inquire about this functionality.

---

Question: I forgot or don't know my voicemail PIN.  How can I reset it?

Answer: Please open a ticket with the Helpdesk to have your voicemail PIN be reset.

---

Question: Are there any limits to the number of voicemails that can be saved?

Answer: There is a voicemail box size limitation of 1 GB. This is an extremely large amount of voicemails and before you reach that limit you will be notified.

---

Question: What happens if I delete a voicemail from my phone or email inbox?

Answer: If you delete a voicemail on the phone or email inbox it will be moved to the deleted items section in Unity Voicemail as well as the email inbox. On an individual basis, deleted items will be permanently removed after {5} days and will not be retrievable.

---

Question: What happens if I move a voicemail to a sub-folder of my email inbox?

Answer: When you move a voicemail to a sub-folder of your email inbox the Unity voicemail system marks the voicemail as a saved item.

---

Question: What happens when I move a voicemail out of my inbox into a personal folder?

Answer: When you move a voicemail out of your inbox entirely and into a personal folder or archive the voicemail system moves it to the deleted items in the Unity voicemail system only.

---

Question: Are there any restrictions for the voicemail PIN?

Answer: Your voicemail PIN needs to be 6 digits in length and should not include a digit repeated in succession.