VPN on Mac: Pulse Secure VPN installation for Mac users


Connecting to DePaul's Virtual Private Network (VPN) through the Pulse Secure client requires the use of the Microsoft Authenticator app and BlueKey multi-factor authentication (MFA).  You will need to download the Microsoft Authenticator app and setup BlueKey MFA at bluekey.depaul.edu/multifactorsetup (if you haven't already done so) prior to accessing the VPN. Learn more about registering for BlueKey MFA.


I have connected to the VPN through Pulse Secure for a while, but now it's not working.

Many current VPN users have an older version of Pulse Secure VPN and will need to uninstall and re-install this software. If your version of Pulse is 9.1.12 or higher, you will not need to update this file, but you will still need to change your configuration. Click "Pulse Secure" in the top menu and select "About Pulse Secure" in the dropdown.
 
If your version is lower than 9.1.12, you will need to uninstall Pulse Secure VPN from your computer and then follow the instructions to Install the new version and configuration below.
 
IMPORTANT! Before removing the older version of Pulse Secure from your computer (if you were connecting to the VPN before), make sure to check your connection on Pulse Secure to see if it's either listed as "Remote" or "Data Center". There are two different types of connections, and it's important to know which one you need. Open Pulse and look at the connection:
 
 
If you have a version of Pulse Secure lower than version 9.1.12, open the "Finder" and select "Applications". Drag the Pulse Secure icon to the trash. You will see the following pop-up when the application.
  1. You will be asked if you want to save current Pulse Secure configuration settings? – answer NO (very important)

  2. You will be notified when Pulse Secure has been uninstalled.


Downloading the updated Pulse Secure VPN file

Download the updated Pulse Secure VPN file for a Mac device. This file is located in OneDrive. You may need to login to access it.


Installing the Pulse Secure VPN file

After installing Pulse on your Mac, it is important to identify the type of user that you are: Data Center user or Remote Access user. After downloading and installing the Pulse Secure VPN, it is now time to configure your connection.
 
Examples of services used by Data Center users:
  1. Direct database access, either Oracle or Microsoft SQL. Examples include access to CS, data warehouse, IRMA and other databases.
  2. Shell (sftp or ssh) access to DePaul servers. Examples include access to psftprd and webprd servers.
  3. Remote desktop access to DePaul servers. 
  4. Web and desktop applications with limited access. Examples include access to the Transact system, Titanium Scheduler, and the camera viewing servers.
Examples of services used by Remote Access users:
  1. Access to the U and W drive from off campus.
  2. Access to the software licensing server off campus.
  3. Access to Imagenow from off campus (with no other data center access).

Open and install the Pulse Secure file:

Open the app:


New Configuration Settings

For Data Center users:
  1. Open the Pulse Client. 
  2. Click on the + next to Connections
  3. The Type is: Policy Secure (UAC) or Connect Secure (VPN) by default, leave it at this.
  4. Under Name: enter Data Center
  5. Under Server URL: enter https://sslvpn-dft.is.depaul.edu/datacenter
For Remote Access users:
  1. Open the Pulse Client. 
  2. Click on the + next to Connections
  3. The Type is: Policy Secure (UAC) or Connect Secure (VPN) by default, leave it at this.
  4. Under Name: enter Remote
  5. Under Server URL: enter https://sslvpn-dft.is.depaul.edu/remote

Example screenshot of a "Remote" configuration. (Just change the Name and end of the server URL in order to change it to Data Center):