BlueKey MFA: What should I do if my phone is lost or stolen?
Did you add alternative sign-in methods at bluekey.depaul.edu/multifactor?
If you added more sign-in methods, this process will be easier. These methods may include a backup phone number, email address, backup device with the Microsoft Authenticator app registered to BlueKey MFA, etc. Login to bluekey.depaul.edu/multifactor. When asked to "approve sign-in request", click "I can't use my Microsoft Authenticator app right now" (unless you have the app on a backup device). Follow the steps to login.
- Under the Security Info section, select "Lost device? Sign out everywhere". Choose to sign out everywhere. This will prevent someone using the device from accessing DePaul apps, services, and systems.
- Remove the lost or stolen device as an authentication method, including the Microsoft Authenticator app on that particular phone.
If you didn't add alternative sign-in methods...
If you haven't set up additional sign-in methods, contact the Help Desk. Check Help Desk hours.